Returns and Exchanges

At JARGÓN S.L., we take care of every piece and prepare it especially for you.
For hygiene and safety reasons, returns or exchanges will only be accepted in the following cases:

• The item arrived damaged or in poor condition.
• The wrong item was sent.
• A size exchange is needed for a ring.

You have 10 calendar days from the receipt of your order to request an exchange or return.

How to request an exchange or return

Write to us at: info@jargonaccesorios.com
Include:

• Order number
• Photograph of the item
• Brief description of the reason

Our team will guide you through the process and confirm whether the request meets the requirements.

Shipping the item

Once the request is approved:

• The item must be shipped in its original packaging, with no signs of use.
• It must be properly protected to prevent damage during transport.

Shipping costs for exchanges or returns will be borne by the customer, except in cases where a different item from the one ordered is received, in which case JARGÓN will cover these costs.

Ring size exchanges

If the desired size is available, we will gladly make the exchange.
If it is out of stock, you can:

• Exchange it for another item of the same value, or
• Request a refund.

Refunds

The refund will be issued using the same payment method used for the purchase.
Once approved, the process may take up to 3 business days.

 

Need help?

Our team will be happy to help you 💛
📩 info@jargonaccesorios.com
📲 Instagram: @jargonaccesorios